CUSTOMIZATION & ORDERS
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How do I customize my order?
Simply enter your personalized text, name, or upload your logo directly on the product page before adding the item to your cart. We will engrave your design exactly as provided.
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Can I change or cancel my custom order?
Because we start crafting custom items quickly, changes or cancellations can only be requested within 12 hours of placing your order. Please contact us immediately at support@kraftor.co if you need any adjustments.
SHIPPING & DELIVERY
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How long does production and shipping take?
Since each item is handcrafted and custom-engraved, production usually takes 1–3 business days. Standard shipping within the US typically takes 3–5 business days.
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Do you provide tracking information?
Yes! As soon as your order ships, you will receive an email containing your tracking number and link.
RETURNS & REFUNDS
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What is your return policy for personalized items?
Due to the custom nature of personalized products, we cannot accept returns or exchanges unless the item arrives damaged or with an error on our part.
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What if my package arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours with photos of the item and packaging. We will gladly craft and ship a replacement to you free of charge!
CARE & MATERIALS
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How should I care for my wooden and leather products?
Keep your items away from extreme heat and prolonged moisture. Clean gently with a soft, dry cloth. For leather goods, applying a natural leather balm periodically will help maintain its premium look and durability.